Shipping Clerk

Date Posted: December 11, 2024
Location: Oxford, NC
Job Type: Full-Time Hourly
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Job Summary

The Shipping Clerk is responsible for preparing shipments.

Essential Functions

  • Allocate both FedEx, UPS, ground and LTL orders for shipping & provide product locations as needed.
  • Assist order Pickers with issues pertaining to stock status.
  • Process completed orders / Invoice orders.
  • Obtain, compare, & provide rate quotes for shipments, including LTL, small package, and international to determine best option according to shipment instructions/requests.
  • Process completed orders and invoice in E21, create necessary documents by using Adobe Acrobat to edit & include shipment information as well as customer specs, i.e., invoices, packing slips, BOL’s, custom documents.
  • Process LTL orders through scheduling software.
  • Distribute outbound/inbound reports daily.
  • Create commercial invoices/packing slips for domestic/export returns.
  • Email requested shipping documents & info to customer contacts and internal contacts.
  • Complete customer ASNs.
  • Invoice shipments through assigned customer portals when applicable.
  • Investigate customer claims of shortage/loss/damage/non-delivery to find root cause.
  • File & monitor merchandise claims with carriers & log onto spreadsheet.
  • File & monitor LTL transportation charge claims & log onto spreadsheet.
  • Obtain & arrange carrier pickup according to Dill or Customer specifications.
  • Generate & validate EDI invoices.
  • Process invoices daily & place in outgoing mail.
  • Attend required meetings.
  • Process international shipments (Ground & LTL with documentation).
  • Resolve customer issues (internal & external).
  • Provide general shipment info to 3PL’s and carriers as requested.
  • Compare 3PL & carrier cost and transit times for potential beneficial opportunities for Dill Air Controls and add info to spreadsheet.
  • Monitor shipment tracking through portals and email notifications.
  • Attend meetings with carrier representatives as needed.
  • Issue call tags for RMA’s and email info to customer service, receiving, quality, and inventory.
  • Intercept shipments and have them re-routed when necessary.
  • File & sort shippers, pick slips, BOLs and custom documents daily & maintain for 90 days.
  • Update and maintain shipping instruction information.
  • Close out orders.

Qualifications

  • Basic computer skills (Microsoft Office).
  • Ability to create Excel reports.
  • Ability to effectively communicate via phone, email and face-to-face.
  • Strong attention to detail.
  • Ability to work in a fast-paced environment.
  • Perform general cleaning duties.

Experience

  • 2 Years’ experience working in an office environment.

Education

  • High School Diploma.

Benefits

  • 401K plan
  • Paid Time Off
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance

Additional Information

Continuous improvement, integrity, team alignment, and a desire to achieve are of the utmost importance in helping us achieve our mission which is to continually make Dill the best in the business.

This position does not offer relocation or visa assistance; all interested candidates should upload their resume or apply online.  Only candidates meeting the qualifications will be contacted. No phone calls please.

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